What the Warranty covers
The warranty covers any manufacturing defects and if any manufacturing defect occurs during the warranty period, we will repair or replace the defective product. However, we cannot guarantee that colours will match exactly after an extended period of time. We will make every effort to provide as close a match as possible. We are not able to supply replacements for colours that have been discontinued and in such circumstances we will supply the closest match currently available from the collection for the defective parts and for those parts which are immediately adjacent.
What the Warranty does not cover
This warranty does not cover faulty or improper fabrication and / or installation.
Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Granite Tops, such as problems caused by incorrect finish or preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original product, such as variations in colour, thermal shock, thermal impact, impact damages, misuse or an inappropriate chemical treatment, performed by third parties not related to Granite Tops.
Damage resulting from improper use, including, but not limited to:
Use of the product for purposes other than for which it was intended
Use of the product in a way that does not comply with the applicable technical or safety standards
Failure to follow the care guide
Exposure of the product on the exterior of buildings (in relation to quartz products)
Variations in colour, tone, shade, particle structure or gloss level variances in the material derived from natural changes over time occurring in the different components of the product.
This warranty does not cover temporary marks on the surface of product(s) including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.
Granite Tops provide the following warranty to the Registered Owner Mason Quartz, Inalco, Grespania, Peronda, Emil Group or Italstone products installed by Granite Tops. The warranty is dependent on the product and the application of the product and will vary from 5-25 years.
YOUR WARRANTY AND HOW TO REGISTER THE WARRANTY
(1) The warranty will only be valid once registered via the Granite Tops website. It is a condition of this warranty that all installation details and personal information have been completed and submitted within 6 months of date of purchase.
(2) The warranty will become effective from the latest date of installation and only when payment in full has been received.
(3) The warranty will not be valid if any of the information provided is false or incomplete.
(4) Granite Tops warrants that the product will remain free of any inherent defects that arise from the original manufacturing process of the quartz, porcelain or ceramic slabs for a period of between 5- 25 years from the date of installation.
(5) If a manufacturing defect is confirmed within the product, Granite Tops will, at its discretion, either clean or remove any superficial defect or repair any minor defect or replace the material (limited to the material only).Exact colour match for any replacement product cannot be guaranteed.
(6) Granite Tops ’s liability under this warranty is limited to the material costs only and does not cover any additional costs such as fabrication, installation, transportation or any other associated costs or relating to other materials used in conjunction with the work surface (such as interior décor, wall coverings and tiling, cabinets, appliances, flooring, lighting, electrical, gas or plumbing works).
(7) The warranty cannot be transferred and is limited to the original purchaser in respect of the product as initially installed at the registered address.
(8) Granite Tops will not be responsible for any direct or indirect or consequential losses or contractual or compensatory claims, whether for loss of profit or otherwise. This warranty sets out the full extent of Granite Tops liability and any implied rights and obligations are excluded to the full extent permitted by law.